1. Introduction
Chief Web Services ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit chiefwebs.co.ke, contact us, subscribe to our newsletter, or use our services, and how we use that information.
We process personal data in line with the Kenya Data Protection Act, 2019 and applicable regulations. By using our website or providing your information to us, you acknowledge this policy.
2. Who we are
Chief Web Services is a digital consultancy based in Nairobi, Kenya.
For privacy-related questions or requests, contact us at info@chiefwebs.co.ke or +254 727 537 474.
3. Information we collect
We may collect the following types of information:
- Contact details you provide — such as your name, email address, phone number, company name, and project brief when you fill in our contact form, book a call, or message us on WhatsApp.
- Newsletter information — your email address and optional first name when you subscribe to updates from us.
- Technical and usage data — such as your IP address, browser type, device information, pages visited, and referral source, collected through cookies and analytics tools.
- Communications — records of correspondence when you email us, call us, or interact with our team.
- Client project information — business and technical details you share when we deliver websites, hosting, or other digital services for you.
4. How we use your information
We use personal information to:
- Respond to enquiries and provide quotes, proposals, and customer support.
- Deliver websites, hosting, and other services you have requested.
- Send newsletters and marketing updates where you have opted in.
- Improve our website, services, and user experience.
- Maintain security, prevent fraud, and comply with legal obligations.
- Measure website traffic and campaign performance through analytics.
5. Legal basis for processing
Depending on the context, we rely on one or more of the following grounds:
- Your consent — for example, when you subscribe to our newsletter or agree to receive marketing emails.
- Contract — when processing is necessary to provide services you have requested.
- Legitimate interests — such as responding to enquiries, improving our website, and promoting our business in a proportionate way.
- Legal obligation — where we must retain or disclose information to comply with applicable law.
8. How long we keep information
We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal requirements.
Newsletter data is kept until you unsubscribe or ask us to delete it. Contact and client records may be retained for a reasonable period after our engagement ends.
9. Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your rights
Under applicable data protection law, you may have the right to:
To exercise these rights, email us at info@chiefwebs.co.ke. We may need to verify your identity before responding.
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information, subject to legal exceptions.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent (for example, newsletter subscriptions).
- Lodge a complaint with the Office of the Data Protection Commissioner in Kenya.
11. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
12. Third-party links
Our website may contain links to third-party websites or services (such as social media platforms or client sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may also be communicated where appropriate.
14. Contact us
If you have questions about this Privacy Policy or how we handle your personal information, contact:
Chief Web Services
Email: info@chiefwebs.co.ke
Phone: +254 727 537 474
Location: Nairobi, Kenya
Questions about your data?
Email info@chiefwebs.co.ke or contact us.